Customer service
Frequently asked questions
Quick answers to the questions we get asked most. Your question is not listed? Just email us.
When will my order be shipped?
Order on a working day before noon and we ship your parcel the same day from Lier. Delivery then usually takes 1 to 3 working days to Belgium, the Netherlands, Luxembourg and Germany, and 1 to 4 working days to France.
How much is shipping?
Belgium, the Netherlands and Luxembourg: €4.95, free from €39. Germany: €5.95, free from €65. France: from €6.95, free from €100. All rates per country are on the shipping page.
How does the bundle saving work?
Take 2 of the same product or 2 products from the same range and you get 10% off. From 3 it is 15%. The discount is applied automatically in your cart, no code needed.
Which product suits my hair?
Take our hair quiz: three quick questions about your hair type and what your hair needs, and you get a routine made for you right away. Still unsure? Just email us.
How can I pay?
At checkout you see all available payment methods. All payments go through an encrypted, secure connection.
Can I return my order?
Yes, within 14 days of receiving it. For hygiene reasons, opened or used products cannot be returned. Read all the details in our return policy.
How do I track my parcel?
As soon as your order leaves, you get an email with the shipping details and a link to track your parcel.
Can I buy a gift card?
Yes, a digital gift card from €15. It arrives straight in the inbox, ideal when you are not sure what to give.
How can I reach you?
Email info@locksnlips.be or use the contact form. We usually reply the same working day.